Frequently Asked Questions
Orders & Production
A: Yes. Our in-house team can create new artwork or update existing files to make your project production-ready while following your corporate brand guidelines.
A: Most projects are ready in 5–7 business days after final proof approval. If you have a hard deadline, tell us and we’ll advise rush options.
A: Yes—many items have low minimums, perfect for small teams, pilots, or events. Tell us your qty and we’ll recommend the best product.
A: Changes can be made before you approve the proof. Once you click “Approve,” the job moves to production and further edits aren’t possible.
A: Yes. Depending on the product, we can provide blank samples or pre-production proofs. Custom printed samples may involve additional costs.
Proofs & Artwork
A: We’ll send a digital proof for review. Please check all details and request edits before clicking “Approve.” After approval, we proceed to production.
A:
Review your proof and request any changes before approving. Once approved, no further edits can be made and production begins. Your approval confirms that all text, logos, colors, and layouts are correct.
A:
The file formats that we accept are AI, EPS, PDF, SVG (for vector artwork) and JPG, PNG, TIFF (for bitmap/photo artwork). For the best results, please follow these guidelines:
Vector graphics (logos, line art) — Preferred
- Send AI, EPS, PDF, or SVG.
- Outline all fonts, embed linked images, and expand unusual strokes/effects when possible.
- Provide brand colors as PMS or CMYK for accurate matching.
- Why vectors? They scale cleanly at any size—ideal for logos, icons, badges, engraving, embroidery, and spot-color prints.
- Resolution (most products): final print size at 300 dpi (e.g., 10" at 300 dpi → 3000 px wide).
- Large-format signage: 150–200 dpi at final size is typically acceptable.
- Formats: TIFF or PNG preferred; high-quality JPG is OK (minimal compression). Use PNG/TIFF if transparency is needed.
- Color: CMYK preferred (or sRGB with profile embedded). Expect some shift converting RGB → CMYK.
- Avoid: low-resolution/web images, heavy compression, or upscaling small files—these can print soft/pixelated and off-color.
Tip: Quick pixel math = inches × dpi = pixels (e.g., 24" banner at 200 dpi → 4800 px wide).
Note: If low-resolution images are provided, the finished product may look soft or pixelated, and colors may shift. If you’re unsure, send what you have—we’ll review and advise.
A: Yes—we follow PMS and CMYK standards to reproduce your brand colors accurately.
A: No problem—our designers can create it for you. We’ll quote any design time based on complexity.
Products & Services
A:
We specialize in promotional items (cups, barware, apparel, giveaways), large-format printing (banners, signage, backdrops), graphic design, traditional printing (business cards, flyers, brochures), and branded apparel (embroidery, screen printing, sublimation).
A: Yes—we strictly follow approved logos, colors, and fonts and coordinate with marketing/procurement to ensure compliance.
A:
Yes—rush production is available and does incur an additional fee. We pause or re-sequence scheduled jobs and prioritize your order, which impacts production capacity and timelines. Rush fees vary by product, quantity, artwork complexity, and timing. Please contact us with your deadline and specs so we can quote rush costs.
- Shipping upgrades: Rush jobs often require expedited shipping (e.g., Ground → 2-Day, Overnight, or Overnight A.M.). These charges are set by the carrier and can be significant; they’re billed at carrier rates.
- Availability: Depends on stock, print method, and proof-approval timing. We’ll confirm feasibility and the total rush cost (production + any expedited shipping) before you approve.
Shipping & Delivery
A: Yes—we ship anywhere in the United States, with standard and expedited options, and can dropship to multiple locations if needed.
A: Yes—we can ship directly to branches, event sites, or individual recipients. Provide the list and we’ll handle the logistics.
A: We estimate shipping based on weight, dimensions, and destination and include it on your quote so there are no surprises.
A: Our focus is U.S. delivery. International shipping may be available for select orders—ask us and we’ll confirm feasibility and lead time.
Payments & Billing
A: We accept credit cards, ACH transfers, and company purchase orders. Credit terms may be available for established clients.
A: Some items require a one-time setup for screens, embroidery, or engraving. We always show these costs up front in your quote.
A: We offer Net 30 for qualified corporate accounts. First-time or smaller orders typically require payment before production.
A: Yes—sales tax is applied where applicable based on Florida law and the delivery destination.
Customer Support
A: Let us know right away. We’ll investigate and make it right—whether that’s a reprint, replacement, or credit—based on the situation.
A: You can reach us by phone, email, or through the Contact page. We pride ourselves on being easy to reach and quick to respond.
A: Send your project details (item, quantity, timeline, artwork) and we’ll provide a detailed quote with product costs, setup fees (if any), and shipping.
Frequently Asked Questions
Orders & Production
A: Yes. Our in-house team can create new artwork or update existing files to make your project production-ready while following your corporate brand guidelines.
A: Most projects are ready in 5–7 business days after final proof approval. If you have a hard deadline, tell us and we’ll advise rush options.
A: Yes—many items have low minimums, perfect for small teams, pilots, or events. Tell us your qty and we’ll recommend the best product.
A: Changes can be made before you approve the proof. Once you click “Approve,” the job moves to production and further edits aren’t possible.
A: Yes. Depending on the product, we can provide blank samples or pre-production proofs. Custom printed samples may involve additional costs.
Proofs & Artwork
A: We’ll send a digital proof for review. Please check all details and request edits before clicking “Approve.” After approval, we proceed to production.
A:
Review your proof and request any changes before approving. Once approved, no further edits can be made and production begins. Your approval confirms that all text, logos, colors, and layouts are correct.
A:
The file formats that we accept are AI, EPS, PDF, SVG (for vector artwork) and JPG, PNG, TIFF (for bitmap/photo artwork). For the best results, please follow these guidelines:
Vector graphics (logos, line art) — Preferred
- Send AI, EPS, PDF, or SVG.
- Outline all fonts, embed linked images, and expand unusual strokes/effects when possible.
- Provide brand colors as PMS or CMYK for accurate matching.
- Why vectors? They scale cleanly at any size—ideal for logos, icons, badges, engraving, embroidery, and spot-color prints.
- Resolution (most products): final print size at 300 dpi (e.g., 10" at 300 dpi → 3000 px wide).
- Large-format signage: 150–200 dpi at final size is typically acceptable.
- Formats: TIFF or PNG preferred; high-quality JPG is OK (minimal compression). Use PNG/TIFF if transparency is needed.
- Color: CMYK preferred (or sRGB with profile embedded). Expect some shift converting RGB → CMYK.
- Avoid: low-resolution/web images, heavy compression, or upscaling small files—these can print soft/pixelated and off-color.
Tip: Quick pixel math = inches × dpi = pixels (e.g., 24" banner at 200 dpi → 4800 px wide).
Note: If low-resolution images are provided, the finished product may look soft or pixelated, and colors may shift. If you’re unsure, send what you have—we’ll review and advise.
A: Yes—we follow PMS and CMYK standards to reproduce your brand colors accurately.
A: No problem—our designers can create it for you. We’ll quote any design time based on complexity.
Products & Services
A:
We specialize in promotional items (cups, barware, apparel, giveaways), large-format printing (banners, signage, backdrops), graphic design, traditional printing (business cards, flyers, brochures), and branded apparel (embroidery, screen printing, sublimation).
A: Yes—we strictly follow approved logos, colors, and fonts and coordinate with marketing/procurement to ensure compliance.
A:
Yes—rush production is available and does incur an additional fee. We pause or re-sequence scheduled jobs and prioritize your order, which impacts production capacity and timelines. Rush fees vary by product, quantity, artwork complexity, and timing. Please contact us with your deadline and specs so we can quote rush costs.
- Shipping upgrades: Rush jobs often require expedited shipping (e.g., Ground → 2-Day, Overnight, or Overnight A.M.). These charges are set by the carrier and can be significant; they’re billed at carrier rates.
- Availability: Depends on stock, print method, and proof-approval timing. We’ll confirm feasibility and the total rush cost (production + any expedited shipping) before you approve.
Shipping & Delivery
A: Yes—we ship anywhere in the United States, with standard and expedited options, and can dropship to multiple locations if needed.
A: Yes—we can ship directly to branches, event sites, or individual recipients. Provide the list and we’ll handle the logistics.
A: We estimate shipping based on weight, dimensions, and destination and include it on your quote so there are no surprises.
A: Our focus is U.S. delivery. International shipping may be available for select orders—ask us and we’ll confirm feasibility and lead time.
Payments & Billing
A: We accept credit cards, ACH transfers, and company purchase orders. Credit terms may be available for established clients.
A: Some items require a one-time setup for screens, embroidery, or engraving. We always show these costs up front in your quote.
A: We offer Net 30 for qualified corporate accounts. First-time or smaller orders typically require payment before production.
A: Yes—sales tax is applied where applicable based on Florida law and the delivery destination.
Customer Support
A: Let us know right away. We’ll investigate and make it right—whether that’s a reprint, replacement, or credit—based on the situation.
A: You can reach us by phone, email, or through the Contact page. We pride ourselves on being easy to reach and quick to respond.
A: Send your project details (item, quantity, timeline, artwork) and we’ll provide a detailed quote with product costs, setup fees (if any), and shipping.